Australian School of Tourism and Hotel Management
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Saturday 28th June 2008

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21st July 2008

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ANY QUESTIONS?
Check our FAQs for more information or give us a call on 9322 3202
NEED MORE HELP?
how to use this site, glossary of terms and other useful tips [more]
DEGREE?
Can't get a degree where you are studying?
Call us today
DEGREE?
Can't get a degree where you are studying?
Call us today
CONTACT
enrol today - call us on +61 8 9322 3202
DOWNLOADS
Click here to view and download all sort of useful documents.
Train with highly qualified lecturers who are specialists in the hospitality and tourism industry
 
General Student Information

Overview

The following is a list of useful information provided to all potential and existing students to allow you to make informed decisions about your education and training options. This information may be updated from time to time so it will be useful to check this page on a regular basis if you are considering undertaking a qualification at the Australian School of Tourism and Hotel Management.

Academic Staff
Access and Equity / Staff Responsibility
Appeals
Apprenticeship - Appeals
Assessment Procedure / Flexible Learning
Counselling / Pastoral Care Services
Deferment, Suspension or Cancellation of a Course (Non Student Visa Holders)
Deferment, Suspension or Cancellation of a Course (Student Visa Holders)
Credit Transfer
Disciplinary Procedure
English Language Requirements and Support
External Grievance (Appeals) Procedures
Grievance and Appeals Procedures
Modes of Study
Personal Information
Recognition of Prior Learning
Refund Policy
Student Handbook
Student Orientation
Student Services
Student Support
Student Uniform
University Articulation
Welfare and Guidance
Withdrawals / Deferals


Academic Staff

The hospitality and tourism industries are dynamic and highly competitive. Needs and focus within the industry can change markedly within very short time frames. In order to stay in touch and maintain the closest possible links, a high proportion of ASTHM lecturers are currently employed in senior positions within the industry. Needless to say, this has considerable benefits for our students. Not only are they kept up to date with new ideas and changing technology but they are also able to build a network of invaluable connections within the industry.

The success of this approach is proven by the fact that The Australian School of Toursm acts as a consultant for a wide range of hospitality and tourism ventures around Australia and internationally.

Many professionaly trained and qualified staff are employed at the Australian School of Tourism and Hotel Management. Please refer to the current teaching staff as published in the current student handbook.

Access and Equity / Staff Responsibility

The School has a role and responsibility in contributing to Australia as a truly democratic and socially just society.  Educational equity relates to providing fair access to educational opportunities with a reasonable expectation of success for all Australians.

Educational equity in higher education involves engaging in inclusive action to provide opportunities for access to all groups in Australian society and equitable opportunities for their success.

The underlying principle of equity in the School is for its staff to review and enhance the admission and evaluation policies and procedures, facilities and services to promote equality of opportunity for students to ensure that:
* the School provides a caring and supporting environment that acknowledges diversity and promotes excellence
* no student is disadvantaged on the grounds of gender, race or ethnicity, disability or impairment, socio-economic status or age
The School is committed to equity, in particular supporting the access and success of students from the following equity groups:

* People from rural and isolated backgrounds
* People from socio-economically disadvantaged backgrounds
* People with disabilities or impairments
* Aboriginal and Torres Strait Islander People
* People from Non-English Speaking backgrounds
* Women in non-traditional fields of study

The School has developed the following Access and Equity strategies which are:-
1) To improve access and participation of students from designated equity groups by supporting entry pathways which benefit educationally disadvantaged people; by ensuring selection procedures which take account of educational disadvantage; and by making it known in the community that the School is committed to student equity.
2) To provide a learning environment conducive to success for all students of the School and to make it particularly amenable to students from designated equity groups through student centred, flexible and innovative approaches to learning and teaching
3) To integrate student equity into all Departments of the School so that all School policies, practices and procedures reflect the School's commitment to student equity.

Additional Information can be found on the following websites:
www.anta.gov.au
www.immi.gov.au
www.tac.wa.gov.au
www.des.wa.gov.au

Appeals
Apprenticeship - Appeals

The School recognises that a Apprentice may wish to challenge a formal decision which, may affect their Training.
The matters which may give rise to an appeal being placed by a Apprentice include but are not limited to:
* an assessment judgement has been made incorrectly; or
* the judgement was not made in accordance with the Schools assessment procedures
(Framework for competence based assessment in Vocational Educational training in Western Australia)
* disciplinary action.
• grievance action
Appeals are centred on the judgement as to whether competence has been achieved and demonstrated or grievances about delivery of training, quality instruction.
Should a Apprentice wish to challenge any decision or matter arising from their training, the matter is to be pursued by them through the Appeals Process for Workplace training.

Assessment Procedure / Flexible Learning

Assessment describes the various kinds of assignments, tests and examinations used at the Australian School of Tourism and Hotel Management. Each unit/subject has its own assessment schedule, set out in the Introductory Guide provided at the beginning of each semester.

Counselling / Pastoral Care Services

The School provides professional counselling which is available to all students of the school who may require this service.

Counselling focuses on student needs and will assist students in solving problems, developing new skills in personal and educational contexts and resolving issues. Counselling can also assist with interpersonal relationships and family and social problems.
Confidential student counselling is available from the Student Counsellor and includes:-

• loneliness, homesickness
• personal relationships, harassment
• your studies
• accommodation difficulties
• personal trauma
• concerns regarding friends and families
• personal health
• legal difficulties

If unable to assist you personally, the Student Counsellor will refer you to external professionals who may be better equipped to assist and guide you with respect to your particular problems. Please note professional consultation fees will apply in these circumstances.

Credit Transfer

Credit Transfer is critical to the operation of a nationally consistent vocational education and training system and is a key principle underlying the Australian Quality Training Framework ensuring decisions in relation to vocational education and training have national effect.

Under credit transfer, each State and Territory has agreed to recognise the decisions of all other States and Territories in registering training organisations (including the imposition of any conditions or sanctions with respect to registration) and in accrediting courses.This means a Registered Training Organisation (RTO) can operate in all States and Territories without a further recognition process or the payment of additional registration fees.

Nationally endorsed Training Packages and Australian Qualifications Framework (AQF) accredited courses are also subject to credit transfer. All States and Territories have agreed to recognise Training Packages and accredited courses and it is a requirement for registration that RTOs agree to recognise the AQF qualifications and Statements of Attainment issued by other RTOs. This ensures the recognition and acceptance throughout Australia of AQF qualifications and Statements of Attainment.

Students who wish to have their AQF qualification and/or Statement of Attainment recognised must submit the documentary evidence prior to enrolment to the Admissions Department. Once the enrolment has been accepted, no further exemptions will be granted. Further details are available from the Admissions Department.

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Deferment, Suspension or Cancellation of a Course (Non Student Visa Holders)

Definitions:
Deferral – Postponement of commencement of a course
Suspension – Temporary postponement of enrolment during a course
Withdrawal – Cessation of enrolment in a course

1) Student initiated deferral, suspension or cancellation
If you wish to defer, suspend or cancel your enrolment you must meet one of the following conditions:
a) unavailability of a course
b) compassionate and compelling circumstances – these are generally beyond your control and have an impact on your course progress or well being.

These could include but are not limited to:
i) Serious illness or injury, where medical certificate states that you were or will be unable to attend classes;
ii) Bereavement of close family members such as parents or grandparents (where possible death certificates should be provided);
iii) Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on your studies; or
iv) Traumatic experience which could include: involvement in, or witnessing of a serious accident; or witnessing or being the victim of a serious crime, and this has impacted on you (these cases should be supported by police or psychologists' reports)

Note: Supporting documents must be provided upon application eg. Medical certificates, police reports etc and these will be kept on your student file.

1.1) Deferral Prior to Commencement
You may request a deferral prior to course commencement. Request must be in writing and addressed to the Admissions Office. When the deferral is processed you will receive a revised Letter of Offer. Terms and Conditions of your original enrolment apply and financial penalties may apply.

1.2) Suspending your enrolment
• If you wish to suspend your enrolment you must complete a "Application to defer, suspend or cancel a course" form with all supporting documentation attached and submit it to the Student Services Department.
• All applications must be submitted at least 14 days prior to suspension date.
• The maximum suspension period is two (2) weeks.
• Should you wish to suspend your course for a period greater than two (2) weeks you may be required to re-enrol on your return.
• Approval will only be given in the limited circumstances described at Point 1b) above.
• You should not consider your request approved until you receive notification in writing.
• Should your request not be approved you may access the Grievance and Appeals Procedures.

1.3) Cancelling your enrolment
• If you wish to cancel your enrolment you must complete a "Application to request to defer, suspend or cancel a course" form with all supporting documentation attached and submit it to the Student Services Department.
• You should not consider your request approved until you receive notification in writing.
• You should refer to the Terms and Conditions on the copy of your Enrolment form as follows:- 4. Refund Policy and 8. Deferrment, Suspension or Cancellation.
• Should your request not be approved you may access the Grievance and Appeals Procedures.

1.4) Under 18 students
• If you are under 18 years of age and wish to to defer, suspend or cancel your course you must in addition to the above requirements supply a written request from your parent or legal guardian at the time of application.
• Adequate welfare and accommodation arrangements must be in place before any modification of your enrolment will occur.

2. School initiated deferral, suspension or cancellation
a) The School may defer commencement of a course when a course is not offered.
b) The School may suspend a student enrolment for:
- misconduct, where behaviour of a student has been in serious breach of a School rule
- is in breach of enrolment conditions
- is considered to provide a threat to the well being of other students or staff
The School may cancel a student enrolment for:
- a serious breach of a school rule
- breach of enrolment conditions
- where a student is considered to provide a threat to the well being of other students or staff
c) serious misconduct
d) failing to meet the requirements of the Course Progress policy
e) failing to meet the requirements of the School Attendance policy
f) non-payment of tuition fees
g) Non re-enrolment
2.1 School initiated deferral, suspension or cancellation - Procedures
Where suspension or cancellation is initiated by the School, students will receive a “Notice of Intention to Suspend/Cancel”. This notice will clearly identify that a student will be given 20 days to access the School’s internal Grievance and Appeals Procedures. When the appeals process is initiated, the School will maintain the student's enrolment until the internal appeals process is complete. The School reserves the right to not provide learning opportunities during this process should it be deemed appropriate.

2.2 Under 18 Students
In the case of U18 students, a copy of the of “Notice of Intention to Suspend/Cancel” will be forwarded to the parents or legal guardian. The School will liaise with the parents or legal guardian to achieve the best possible outcome. Where the School intends to defer, suspend or cancel the enrolment of a student under 18, the School will continue to check the suitability of accommodation and welfare arrangements until:
a) The student is accepted by another registered provider and that registered provider takes over responsibility for approving the student's accommodation, support and general welfare arrangements.

Deferment, Suspension or Cancellation of a Course (Student Visa Holders)

Definitions:
Deferral – Postponement of commencement of a course
Suspension – Temporary postponement of enrolment during a course
Withdrawal – Cessation of enrolment in a course

1) Student initiated deferral, suspension or cancellation
If you wish to defer, suspend or cancel your enrolment you must meet one of the following conditions:
a) unavailability of a course
b) visa delay
c) compassionate and compelling circumstances – these are generally beyond your control and have an impact on your course progress or well being.

These could include but are not limited to:
i) Serious illness or injury, where medical certificate states that you were or will be unable to attend classes;
ii) Bereavement of close family members such as parents or grandparents (where possible death certificates should be provided);
iii) Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on your studies; or
iv) Traumatic experience which could include: involvement in, or witnessing of a serious accident; or witnessing or being the victim of a serious crime, and this has impacted on you (these cases should be supported by police or psychologists' reports)

Supporting documents must be provided upon application eg. Medical certificates, police reports etc and these will be kept on your student file.

1.1 Deferral Prior to Commencement
You may request a deferral prior to course commencement. Request must be in writing and addressed to the Admissions Office. When the deferral is processed you will receive a revised Letter of Offer and eCOE. Terms and Conditions of your original enrolment apply and financial penalties may apply.

1.2 Suspending your enrolment
• If you wish to suspend your enrolment you must complete a "Application to defer, suspend or cancel a course" form with all supporting documentation attached and submit it to the Student Services Department.
• All applications must be submitted at least 14 days prior to suspension date.
• The maximum suspension period is two (2) weeks.
• Should you wish to suspend your course for a period greater than two (2) weeks you will be required to return to your own country.
• Approval will only be given in the limited circumstances described at Point 1c) above.
• You should not consider your request approved until you receive notification in writing.
• Should your request not be approved you may access the Grievance and Appeals Procedures.

1.3 Cancelling your enrolment
• If you wish to cancel your enrolment you must complete a "Application to request to defer, suspend or cancel a course" form with all supporting documentation attached and submit it to the Student Services Department.
• If you have not completed the first six months of your principal course you must provide a letter of offer from an alternative provider therefore complying with the conditions of Standard 7 of the National Code.
• Your request will not be approved if the Letter of Offer is from a provider offering the same or similar courses as your enrolment.
• You should not consider your request approved until you receive notification in writing.
• You should refer to the Terms and Conditions on the copy of your Enrolment form as follows:- 4. Refund Policy and 8. Deferrment, Suspension or Cancellation.
• Should your request not be approved you may access the Grievance and Appeals Procedures.

1.4 Under 18 students
• If you are under 18 years of age and wish to to defer, suspend or cancel your course you must in addition to the above requirements supply a written request from your parent or legal guardian at the time of application.
• Adequate welfare and accommodation arrangements must be in place before any modification of your enrolment will occur. General Note
• Deferring, suspending or cancelling an enrolment may affect your student visa.
• You should contact your nearest DIAC office or refer to www.immi.gov.au for further information.
• Any deferral, suspension or cancellation will be reported on PRISMS and supporting documentation recorded in your student file.

2. School initiated deferral, suspension or cancellation
a) The School may defer commencement of a course when a course is not offered.
b) The School may suspend a student enrolment for:
- misconduct – where behaviour of a student has been in serious breach of a School rule
- is in breach of enrolment conditions
- is considered to provide a threat to the well being of other students or staff
The School may cancel a student enrolment for:
- a serious breach of a school rule
- breach of enrolment conditions
- where a student is considered to provide a threat to the well being of other students or staff
c) serious misconduct
d) failing to meet the requirements of the Course Progress policy
e) failing to meet the requirements of the School Attendance policy
f) non-payment of tuition fees
g) non re-enrolment

2.1 School initiated deferral, suspension or cancellation - Procedures
Where suspension or cancellation is initiated by the School, students will receive a “Notice of Intention to Report”. This notice will clearly identify that a student will be given 20 days to access the School’s internal Grievance and Appeals Procedures. When the appeals process is initiated, the School will maintain the student's enrolment until the internal appeals process is complete. The School reserves the right to not provide learning opportunities during this process should it be deemed appropriate.

2.2 Under 18 Students
In the case of U18 students, a copy of the of “Notice of Intention to Report” will be forwarded to the parents or legal guardian. The School will liaise with the parents or legal guardian to achieve the best possible outcome. Where the School intends to defer, suspend or cancel the enrolment of a student under 18, the School will continue to check the suitability of accommodation and welfare arrangements until:
A) The student is accepted by another registered provider and that registered provider takes over responsibility for approving the student's accommodation, support and general welfare arrangements;
B) The student leaves Australia;
C) Other suitable arrangements are made that satisfy migration regulations; or
D) The School reports under Standard 5.1 that it can no longer approve of the arrangements for the student.

The suspension or cancellation will be notified to DIAC on completion of the 20 days or at the end of the appeals process if the appeal is not upheld, students may access the School’s External Appeals Procedures however DIAC may be notified prior to the outcome of this appeal.

Disciplinary Procedure

This policy applies when other avenues have been exhausted. These avenues include but are not limited to: Mentoring, Informal feedback, Counselling (P&P 111 - Student Feedback and Evaluation, P&P 42 - Counselling/Pastoral Care)

The types of offences which can result in some form of disciplinary action being invoked usually involve some form of misconduct on the part of the student.

Offences considered to be a breach of discipline can involve:-
- disobeying or disregarding a lawful instruction
- committing any act of misconduct
- negligence or carelessness which results in injury to another person or   damage to school property.

This procedure does not apply to substandard academic performance.

English Language Requirements and Support

Perth Hospitality Professionals Pty Ltd the owning company of the Australian School of Tourism and Hotel Management also operates Eurocentres Perth. This is a registered English Language School which is set up to assess levels of English of International Students.

External Grievance (Appeals) Procedures

The School is committed to providing you with an independent external mediation process which may be accessed directly by you should the need arise.

The External Grievance Mediator will only consider your appeal once you have followed the Schools Grievance and Appeals Procedure and have been provided with a decision by the School in writing. Refer (Grievance and Appeals Procedure)

Procedures
1) Your appeal must be submitted in writing to the External Grievance Mediator and you are required to attach a copy of the School’s written decision .

2) The external mediation process will commence within 14 working days of receipt of your appeal.

3) The School is obligated to provide the External Grievance Mediator with all relevant documents pertaining to your original complaint.

3) The decision of the External Grievance Mediator will be documented in writing and supplied to you and the school within 20 days from the date of your external appeal lodgement. The written response will outline the reasons for the decision.

4) Your enrolment status will be maintained during the external process until a final resolution has been reached.

5) The School however reserves the right to exclude you from your education service during the external appeals process.

6) DIAC may be notified prior to the outcome of your appeal.

7) The external grievance mediator’s decision is final and all parties will abide by the decision.

Grievance and Appeals Procedures

The School is committed to providing a fair and equitable process to all students whereby you may have your grievance or appeal resolved in a timely manner.

Procedures
1) If you have a grievance relating to the school you should in the first instance, consult your class lecturer in an effort to try and resolve the issue.

2) If your class lecturer cannot resolve the issue, he/she will then consult with your Head of Department who will attempt to resolve your grievance with you.

3) If your Head of Department cannot resolve the issue, he/she will then refer you to the Student Services Manager who will attempt to resolve your grievance.

4) If your grievance is still not resolved, you must make a written statement, addressed to the Student Services Manager, outlining the details of your grievance.

5) The Student Services Manager will then table your written statement at the School’s Management Committee Meeting who will meet within 7 working days of receipt of your statement.

6) Once the Management Committee has reviewed the grievance you will be advised of the the decision in writing including reasons for the decision.

7) If you are not satisfied with the Management Committee decision, you will be able to appeal, in writing, through our External Appeals Procedures. The Western Australian Private Education Training Industry Association (WAPETIA) are consulted by the school as external mediators. Refer (External Grievance (Appeals) Procedures)

Note: You may at any time nominate a representative to attend with you or take your place at any stage of the grievance process.

Modes of Study

All courses are available internally only.

Personal Information

The information provided by the student to the school may be made available to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code.

Students have access to their personal records on request. Students may make an appointment with the Student Services Manager, Directors or Head of Department (academic) to view their files. All students will have access to their records by requesting in writing or booked appointment within 21 days.

Recognition of Prior Learning

Recognition of Prior Learning means recognition of competencies currently held, regardless of how, when or where the learning occurred. Under the Australian Quality Training Framework, competencies may be attained in a number of ways. This includes through any combination of formal or informal training and education, work experience or general life experience. In order to grant recognition of prior learning the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in Australian Qualification Framework (AQF) accredited courses. The evidence may take a variety of forms and could include certification, references from past employers, testimonials from clients and work samples. The assessor must ensure that the evidence is authentic, valid, reliable, current and sufficient.

Students who wish to apply for exemptions for Recognition or Prior Learning must complete the relevant application form and submit with the prerequisite fee and documentary evidence prior to enrolment to the Admissions Department. Once the enrolment has been accepted, no further exemptions will be granted. Further details and the application form are available from the Admissions Department.

Refund Policy

(a) The Application Fee and Accommodation Booking Fees are non refundable.
(b) Any notification of withdrawal must be in writing and in the case of where the student is under 18, a parent or guardian must sign the notification of withdrawal.
(c) If the applicant applies for, but is unable to obtain a student visa through no fault of their own, all course fees paid will be refunded in full. Written confirmation from the Australian High Commission of visa refusal is required to be submitted to ASTHM prior to the refund of any fees.
(d) A semester is deemed to be either the duration of the course or 22 weeks, whichever is the lesser.
(e) In the event that the applicant withdraws from a course the refund policy will apply as follows:
i) Notification more than 10 weeks before the commencement date, course fees paid will be refunded in full less $470 for administrative expenses.
ii) Notification more than 4 weeks and up to 10 weeks before commencement date, 70% of a semester’s fees paid less $470 for administrative expenses will be refunded or 30% of the fees due to be paid fees must be paid.
iii) Notification 4 weeks or less before commencement date, 40% of a semester’s fees paid less $470 for administrative expenses will be refunded or where applicable, 60% of the fees due to be paid fees must be paid.
iv) Notification after commencement date and during the first four weeks, 30% of a semester’s fees paid less $470 for administrative expenses will be refunded or 70% of the fees due to be paid fees must be paid.
v) Notification after the 4th week, no refund will be paid and any outstanding fees for the semester will be payable to ASTHM on demand.
f) If ASTHM withdraws an offer, fails to provide the program offered or terminates an education service:
i) Before the commencement date, all course fees paid will be refunded in full unless the offer had been based on incorrect information from the applicant, in which case an administrative charge of $470 is non refundable.
ii) After the commencement date, a refund, pro rata, of the unearned portion of the semester’s fees paid will be refunded.
g) If ASTHM withdraws an applicant from an education service because the applicant has seriously breached the international student visa conditions or the Rules of ASTHM, no refund of the semester’s fees paid will be given.
h) The Grievance and Appeals policy of ASTHM does not circumscribe the applicant’s right to pursue other legal remedies.
i) Any fees, costs or disbursements incurred in debt recovery for unpaid course fees will be the cost of the applicant or the applicants guarantor.
j) Any refund due will be processed within 10 working days either by cheque or electronic funds transfer to your nominated bank account.

Student Handbook

The student handbook is published quarterly as a comprehensive and up-to-date guide for all students considering studying or completing studies at the Australian School of Tourism and Hotel Management or Eurocentres Perth.

The handbook is provided to students at course orientation which is conducted during the week prior to course commencement. It is also available on the website as a pdf file for download as a useful information source regarding all aspects of your enrolment, course delivery methods, assessment processes, fees and finances, grievance and counselling procedures, student cards, qualifications and graduation.

Please refer to the pdf file below to download your copy of the current Student Handbook.

View PDF-File

Student Orientation

Prior to course commencement, all students are required to attend an orientation to meet academic staff and familiarise themselves with the facilities, required texts and the School’s professional and academic expectations.

Student Services

Our comprehensive Student Services Department provides a range of high quality support, information and referral services to facilitate the academic and personal development of the students as independent, self-directing adult learners. The Student Services Department also encompasses the Designated Student Advisor, International Student Advisor, language Support, Service and Academic Support. The services are free and confidential and available to students, in areas such as:

• Student Orientation
• Overseas Student Health Cover
• The School Community
• Family/parent Information
• Mature Age Students
• Accommodation Services
• Counselling (see Counselling/Pastoral Care Services)
• Grievance (see Grievance Procedure)
• Equity
• Academic Support
• Liaison with external agencies and sponsoring bodies
• English language assistance
• Career and employment information

The Student Services Department can also assist with referrals to a range of other services including:
• Medical Services
• Financial Services
• Therapeutic Counselling Services
• Justice of the Peace Service
• Sporting Clubs
• Social Events
• Legal Services

In addition, the School liaises with various community agencies that play an active role in assisting students in social, educational and financial matters and provide supportive networks for international students and their families.


Student Support

The Student Support provides a range of high quality support, information and referral services to facilitate the academic and personal development of the students as independent, self-directing adult learners. The Support also encompasses the Designated Student Advisor, International Student Advisor, Traineeship Support, Language Support Service and Academic Support. The services are free and confidential and available to students, in areas such as:

• student welfare
• counselling (see Counselling/Pastoral Care Services)
• grieviance (see Grieviance Procedure)
• equity
• academic support
• liaison with external agencies and sponsoring bodies
• English language assistance
• career and employment information

Clients may introduce themselves or be identified by academic staff or teaching staff. The client may at any time nominate a representative to attend with them or take their place at any stage of the support process.
The School is committed to facilitating equity and access for all students, but particularly for those from the six priority groups:

• Aboriginal and Torres Strait Islanders
• people with disabilities
• people from non-English speaking backgrounds
• people from rural and isolated areas
• people from low socio-economic backgrounds
• women in non-traditional fields

A major focus of the School is the provision of individual and small group tutorial assistance in:

• study skills
• written and spoken English
• introductory computer operations
• examination techniques
• time and stress management
• assignment presentation and formal writing skills
• preparation of curriculum vitae
• employment applications

In consultation with academic staff, the School staff facilitate the provision of tutorial support in specific subject areas.

The Designated Student Advisor and the International Student Advisor are readily available for pastoral care and personal counselling and information of a religious nature (see Councelling/Pastoral Care Services).

ASTHM has emphasised that all staff have responsibilities in the area of equity. Students are advised of equity, anti-discrimination and anti-harassment policies; they should contact the Designated Student Advisor for additional information, or if they have any concerns or grievances. An Committee, chaired by the Director, provides a forum for general equity concerns of all members of the School.

The designated Student Services Department is the first point of contact for student queries regarding a broad range of matters pertaining to the social, financial, personal and academic well-being of all students.The School is able to assist Australian students with Youth Allowance and AUSTUDY/ABSTUDY inquiries, financial advice, and applications for loans for needy students. Overseas students should contact the School for information on visa extensions, passport renewals, travel requirements, overseas student health cover and related matters. The School will assist students in locating suitable accommodation and in accessing medical services, legal advice and therapeutic counselling.

In addition, the School liaises with various community agencies that play an active role in assisting students in social, educational and financial matters and provide supportive networks for international students and their families.

The English Language Support Service is available for assistance with oral and written communication, presentation of assignments, preparation of curriculum vitae and employment applications.

The Academic Support Officers are available for assistance with study skills, mathematics, introductory computer operations, examination techniques, presentation of projects and formal writing skills, preparation of curriculum vitae and employment applications.

Student Uniforms

Students are required to wear the correct ASTHM uniform at all times both during school hours and travelling to and from the School. The School uniform has been carefully selected to form part of a traditional Hotel Management uniform and should be worn with pride.

The ASTHM uniform is available only from our uniform supplier in Perth and students are advised to ensure their uniform orders are completed at least 14 days prior to course commencement. See the “Student Uniform” sheet for details regarding the uniform.

University Articulation

In addition to offering various Bachelor of Business Degree's with Southern Cross University, the Australian School of Tourism and Hotel Management is also available to offer advanced standing and credit transfer to a number of other leading Australian and international universities.
Our student services department provides detailed course information and assists students with their applications to all associated university programs.

Welfare and Guidance

"Supporting, Empowering, Enriching"
The welfare Services we provide aim to meet our commitment to students by:
* supporting students through their learning experience, promoting health and well-being, and enabling students to support themselves and others
* empowering students to fulfil their own potential and contribute to the School and wider community
* enriching their own lives and that of the wider community

Withdrawals / Deferals
NEED MORE HELP?
how to use this site, glossary of terms and other useful tips [more]
UPCOMING EVENTS

Open Day
Saturday 28th June 2008

New Intake
Next courses commences
21st July 2008

TEXT BOOKS
All text books quick and easy from the UWA Co-op Bookshop [more]
Train with highly qualified lecturers who are specialists in the hospitality and tourism industry
DOWNLOADS
Click here to view and download all sort of useful documents.
CONTACT
enrol today - call Lise on +61 8 9322 3202
DON'T FORGET
Whenever you change your address, you must notify us in writing. Please submit your new address at reception.
THINK TOWARDS THE FUTURE & YOUR CAREER
By wearing your uniform you present yourself like a professional and that's what employers are looking for: Professional staff!
Did you know?
We are now offering the new Masters in Hotel & Resort Management [more]
Download the Important Dates 2008 here

Important Dates 2005
Can't get a DEGREE where you are studying?
Speak to us today!
At least try
TRY and you may fail;
do not try and you have failed already.

Jarrad Seng
VACANT JOBS
Want to work with us at ASTHM? [more]
I hear and I forget,
I see and I remember,
I do and I understand.

Chinese Proverb
NEED MORE HELP?
how to use this site, glossary of terms and other useful tips [more]

Download our Cookery brochure here

ACHIEVING EXCELLENCE THROUGH EDUCATION
AND TRAINING
DOWNLOADS
Click here to view and download all sort of useful documents.
I hear and I forget,
I see and I remember,
I do and I understand.

Chinese Proverb
Did you know?
We are now offering the new Masters in Hotel & Resort Management [more]
VACANT JOBS
Want to work with us at ASTHM? [more]
At least try
TRY and you may fail;
do not try and you have failed already.

Jarrad Seng