Australian School of Tourism and Hotel Management
ASTHM
HOME

PROSPECTIVE STUDENTS

INTERNATIONAL

COURSES

APPRENTICESHIPS

STUDENT SERVICES
 key dates
 room roster
 important information a-z

STAFF

LOGIN

ALUMNI

CONTACT

NEWS & FACTS

CAREER &
JOB OPPORTUNITIES


INDUSTRY/EDUCATION PARTNERS



 
 
 
 
 
 
 
 
Welcome to Student Services

The Student Services Department is our friendly first point of contact for all student queries regarding a range of matters including; social, financial, personal, academic the well-being of all students.

Should you require any assistance with any school or study related matter at any time you are also encouraged to speak with any one of our friendly student support staff as follows:

Student Services Manager - Designated Student Advisor
Felicia Vonderhorst

Student Services Assistants

Judith Robinson
Yuliana Lays
Yvonne Tsang

Student Services

Our comprehensive Student Services Department provides a range of high quality support, information and referral services to facilitate the academic and personal development of the students as independent, selfdirecting adult learners.

Please refer to the Important Information A-Z Index for easy access to a range of support services we offer:

The Student Services Department provides direct internal support and assistance in relation to:

• Student Orientation
• Overseas Student Health Cover (OSHC)
• The School Community
• Accommodation Services
• Counselling (see Counseling/Pastoral Care Services)
• Grievance (see Grievance Procedure)
• Equity and Fairness
• Academic Support
• Laison with external agencies eg DIaC and DEEWR
• English language assistance
• Career and employment information
• Student Cards
• Travel Concessions ...

Student Services also assist students with external professional support by means of referrals to a range of personal / support services providers. Please note that for these services the student may be required to make a direct payment, where applicable, directly to the service provider. These include:

• Medical Services including, Doctors, Dentists, Specialists
• Financial Services
• Therapeutic Counselling Services
• Justice of the Peace Service
• Sporting Clubs
• Social Events
• Legal Services

Admissions Department

For all Careers Counselling for Course and/or New enrolment matters:
Dianne Leslie Director of Marketing 9322 3202
Lise Williams Admissions Manager 9322 3202

Course and Study Related Matters - Teaching and Learning Assistance

For all matters relating to course teaching / assessment / results and re-assessments including additional study assistance as required.

1. In the first Instance speak with:- Your Lecturer
2. In the second instance speak with:- Your Head of Department